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How 4dprediction Handles Your Personal Information

This Privacy Policy covers what we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, and use our platform — and how we keep that information secure.

Account data protectedLocal e-wallet context coveredYour rights, clearly statedContact us to request changesApplies where local law permits
4dprediction How 4dprediction Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your account data safe — from how cookies work in your browser session to how long we retain records after an account is closed. Each element below reflects what we actually do, not a list of aspirations.

Cookies and Session Tracking

We use session cookies to keep you logged in across page loads and device switches. These expire when you log out. Analytics cookies are separate and can be declined in your browser settings.

Payment Data Security

Touch 'n Go eWallet, Boost and GrabPay transactions pass through encrypted payment gateways. We store only the transaction reference number, not your wallet credentials or card details.

Data Retention Period

We keep account records for as long as your account is active and for a period after closure as required by applicable law. Once that period lapses, records are deleted or anonymised.

Your Right to Access and Correct

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask us to erase your record. We aim to respond to all such requests through live chat or email promptly.

REACH US DIRECTLY

How to Contact Us About Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Reach us through any of the channels below — we will acknowledge your request and confirm next steps.

Live Chat Open live chat from your account dashboard. Identify your request as a privacy matter and an agent will log it and follow up with you.
Email Support Send your privacy request to our support email address. Include your registered account name so we can locate your record without delay.
Account Settings Some data fields — display name, contact number, preferred e-wallet — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy on 4dprediction

These are the questions we hear most often from account holders about how their data is managed. If your question is not covered here, reach out via live chat and we will clarify.

We collect your name, contact details and login credentials at registration. Device and session data are also recorded to keep your account secure during each login.

No. We only store the transaction reference that the payment gateway returns after a deposit clears. Your e-wallet PIN and account credentials stay with your wallet provider.

Yes. Contact us via live chat or email with your request. We will verify your identity, then process the deletion or anonymisation in line with applicable local law requirements.

Session cookies maintain your login state across page loads. Analytics cookies track which pages you visit so we can improve the account flow. You can block analytics cookies in your browser settings without losing account access.

We share data only with payment processors — such as the gateways that handle Boost and DuitNow transactions — and only where the law requires it. We do not sell personal data.

We retain records for the period required by applicable law after closure. Once that retention period ends, your data is deleted or anonymised. Contact support to ask about your specific record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.